Refund policy

Last updated: September 28, 2026

We want you to feel completely comfortable trying Sanoria. This policy explains how our 90-Day Money-Back Guarantee, returns and refunds work. To start a refund or return, simply email us at support@sanoria.co.

90-Day Money-Back Guarantee (opened products)

If you have taken Sanoria and you are not satisfied with your results, we will refund you. You do not need to send the product back.

To qualify:

You have taken Sanoria as directed (3 softgels a day) for at least 14 days.
You contact us within 90 days of your order being delivered.
The guarantee applies to your first order only and is limited to one guarantee refund per household.
Requests based only on personal preferences such as the size of the softgels or the packaging are not covered, as these do not reflect the quality of the product.
We may ask you for a short note about your experience. This helps us improve and does not affect your refund.

To request a refund under the guarantee, email support@sanoria.co with your order number.

Returns of unopened products

You can return unopened products within 90 days of delivery. To be accepted, a return must meet these conditions:

Condition: the pouch is unopened, unused and still sealed, with no signs of tampering.
Packaging: the product is in its original, undamaged packaging.
Proof of purchase: you can show your order confirmation email or receipt.

For hygiene and safety reasons, opened products cannot be sent back. If you have opened your product, please use the 90-Day Money-Back Guarantee above instead.

Please email support@sanoria.co before sending anything back and we will give you the return address and instructions. Return shipping costs are your responsibility unless your order arrived damaged, defective or incorrect. We recommend using a tracked service. Items sent back without a return request cannot be accepted.

Order cancellations

You can cancel an order within 3 hours of placing it. After that, your order automatically enters our fulfillment process and can no longer be cancelled, because packing and shipping start right away. If your order can no longer be cancelled, you can still return it once it arrives, as long as the return conditions above are met.

Free gifts, bonuses and special offers

Free gifts and bonus items, including our free Better Nights Guide and 90-Night Journal, cannot be returned or refunded.
Limited-time offers presented after checkout are final sale because of their deep discount, and cannot be changed, returned or refunded.
If you return a paid item that qualified you for a free physical item, the free item must also be returned unused. Otherwise, its value may be deducted from your refund.

Shipping fees

Shipping fees are paid directly to our shipping and fulfillment partners and are not refundable.

If a package is refused at delivery, a restocking and handling fee of 15% of the total order value will be deducted from any refund. This applies even if your order qualified for free shipping, because shipping and handling costs are incurred as soon as your order is dispatched. If you have any concerns about a delivery, please contact us at support@sanoria.co before refusing the package. We are happy to help.

Lost or undelivered packages

If your package has not arrived within the estimated delivery time, contact us at support@sanoria.co and we will open an investigation with the carrier. Whether we refund or replace a lost package is decided once the carrier investigation is complete, within the 90-day window from the confirmed or estimated delivery date. We are not responsible for packages lost because of an incorrect shipping address provided at checkout.

Damaged, defective or incorrect items

Please check your order when it arrives. If anything is damaged or defective, or you received the wrong item, contact us right away at support@sanoria.co, ideally with a photo, and we will make it right.

Chargebacks and payment disputes

While a chargeback or payment dispute is open, we cannot issue a refund. Please contact us at support@sanoria.co first. Resolving things directly with us is almost always faster than going through your bank.

Subscriptions

Guarantee: if your order includes a subscription, the 90-Day Money-Back Guarantee applies to your first shipment only.
Renewals: it is your responsibility to manage or cancel your subscription. Renewal charges processed after your guarantee period, or before you cancelled, are not refundable, and forgetting to cancel before a renewal is not a reason for a refund.
Automatic renewal: your subscription renews automatically every 30 days and is charged to your payment method until you cancel. By placing your first subscription order, you agree to these auto-renewal terms and to our Subscription Policy.
Cancelling: you can skip, pause or cancel at any time from your account, or by emailing support@sanoria.co. To avoid the next charge, please cancel at least 24 hours before your next billing date. Cancellations take effect at the end of the current billing period.
Billing details: please keep your payment and shipping details up to date in your account, or contact us to update them.

Items that cannot be returned

Opened products (please use our guarantee instead), gift cards, digital products and items marked as final sale cannot be returned. If you have a question about a specific item, please contact us.

Exchanges

The quickest way to get a different bundle is to return your unopened item and, once the return is accepted, place a new order.

European Union and United Kingdom: 14-day cooling-off period

If your order is delivered to the European Union or the United Kingdom, you have the right to cancel or return it within 14 days of delivery for any reason, without giving a justification. The item must be returned in the same condition you received it: unopened, unused and in its original packaging, with proof of purchase. This does not affect your other statutory rights.

Refund processing

Once we have received and checked your return, or approved your guarantee request, we will email you to confirm. Approved refunds are sent to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@sanoria.co.

Questions? Email support@sanoria.co and we will be glad to help.